Shipping policy

Shipping, Delivery & Pickup Policy

This Shipping, Delivery & Pickup Policy applies to purchases made through Holoholo Carts LLC.

Shipping and fulfillment options vary depending on the product, destination, size, weight, and applicable transportation requirements. Available options will be communicated at checkout, on the applicable invoice or quote, or directly by Holoholo Carts LLC.

Shipping Charges Are Non-Refundable

All shipping, freight, delivery, pickup, hauling, and handling charges are final and non-refundable.

Once shipping, freight, delivery, or transportation has been scheduled, arranged, purchased, or performed, those charges cannot be refunded or credited.

This applies even if:

  • An order is delayed in transit
  • A customer is unavailable at the scheduled delivery time
  • A supplier or freight carrier experiences a delay
  • An order requires redelivery or rescheduling
  • A customer changes their mind after fulfillment has begun

Additional charges caused by an incorrect address, missed delivery, storage, redelivery, or other customer-related circumstances are the responsibility of the customer.

Lithium Battery Orders

Due to transportation and handling requirements associated with lithium batteries, Holoholo Carts LLC does not offer standard parcel shipping for lithium battery orders.

Lithium battery purchases are currently fulfilled by:

  • Local pickup, or
  • Delivery arranged by Holoholo Carts LLC

Available delivery areas and applicable delivery charges will be confirmed before or during the purchase process.

Customers should contact us before purchasing if they have questions regarding battery pickup, delivery availability, or compatibility.

All lithium battery sales are final in accordance with our Refund & Return Policy.

Local Pickup

Local pickup may be available for eligible products.

Customers will be notified when their order is ready for pickup. Please do not arrive for pickup until you have received confirmation that your order is ready.

Pickup times may be scheduled in advance depending on product availability and our operating schedule.

Customers are responsible for providing appropriate transportation and securing larger or heavier products safely.

Local Delivery

Delivery may be available for qualifying purchases within our service area.

Delivery fees vary depending on factors such as:

  • Delivery location
  • Product size and weight
  • Number of products
  • Vehicle or equipment requirements
  • Scheduling requirements

Any applicable delivery fee will be provided before delivery is confirmed.

Delivery fees are non-refundable once delivery has been scheduled or performed.

If no one is available to receive an order at the agreed delivery time, additional delivery or rescheduling fees may apply.

Shipped Parts & Accessories

Certain parts and accessories may be eligible for shipping when offered by Holoholo Carts LLC.

Shipping rates may vary based on:

  • Product weight and dimensions
  • Destination
  • Carrier rates
  • Freight requirements
  • Special handling requirements

Estimated delivery dates are not guaranteed.

Special-Order & Supplier-Ordered Products

Some products may be ordered from a manufacturer, distributor, or supplier specifically for a customer.

Supplier processing times and freight transit times are estimates and may change.

Once an order has been placed with a supplier or freight has been arranged, shipping and freight charges are non-refundable.

Supplier delays, carrier delays, backorders, port delays, weather, or other transportation delays outside the reasonable control of Holoholo Carts LLC do not automatically qualify an order for cancellation or refund.

Delivery & Transit Times

Any delivery, freight, or arrival timeframe provided by Holoholo Carts LLC is an estimate unless expressly guaranteed in writing.

Delays may occur because of circumstances including:

  • Carrier delays
  • Supplier processing
  • Product availability
  • Freight scheduling
  • Port congestion
  • Weather conditions
  • Natural disasters
  • Transportation disruptions
  • Other circumstances outside our reasonable control

We will communicate significant delays whenever reasonably possible.

Damaged or Missing Orders

Customers should inspect their order upon pickup or delivery.

If an item is damaged, incorrect, or missing, please contact Holoholo Carts LLC as soon as possible and preferably within 48 hours.

We may request photographs of the product, packaging, labels, serial numbers, or other documentation necessary to evaluate the issue.

If Holoholo Carts LLC determines that an order was damaged during qualifying transportation arranged by us or that the incorrect product was provided, we will work with the customer to resolve the issue.

Address & Contact Information

Customers are responsible for providing accurate:

  • Name
  • Delivery address
  • Phone number
  • Email address
  • Access instructions when applicable

Holoholo Carts LLC is not responsible for delays or additional expenses resulting from inaccurate or incomplete information provided by the customer.

Contact Us

For questions regarding shipping, delivery, local pickup, freight, or order fulfillment, please contact:

Holoholo Carts LLC
Waimanalo, HI
holoholocarts.com